(Revised 10/00 ML #2629)
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The county social service office must establish emergency procedures that will permit a response within 18 hours to a report of a life-threatening crisis and no later than 48 hours of the receipt of all requests for Emergency Assistance.
These procedures will permit needed home visits, counseling, referrals, communication with suppliers, etc.
The availability of emergency assistance must be included in all outreach activities and public announcements regarding the Low Income Home Energy Assistance Program. A 24-hour, continuously available telephone number must be publicized for requesting emergency assistance or reporting a crisis.
